Can I request that my personal data be deleted?

Yes. After closing your q7mm account, you can request data deletion by emailing support@q7mm.im. Data that must be retained by law (such as financial records) will only be deleted once the required retention period has passed.

q7mm Privacy Policy

This policy explains how the information you provide when registering and playing at q7mm is protected and managed.

Last updated: 30 October 2026

Introduction — About This Policy

The q7mm platform is a trusted digital gaming platform that puts user privacy first. This Privacy Policy ("Policy") applies to everyone who visits the q7mm.im website, opens an account, or uses our services.

"Personal data" as used in this policy means any information that can directly or indirectly identify you — including your name, ID number, phone number, email address, payment information, and server logs.

By continuing to use this platform, you are considered to have accepted the terms of this policy. If you do not agree, please stop using the website.

1. Types of Data We Collect

q7mm collects only the data needed to provide our services. The types of data we collect are as follows —

a) Data You Provide Directly

Name, date of birth, and contact details (phone number, email)
ID photo or national identity card details (for KYC verification)
Account number and recipient details for payment channels (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer)
Deposit / withdrawal history and transfer records

b) Data Collected Automatically

IP address, browser type, and device information
Website access logs (log files), cookies, and browsing data
Gaming history — games played, bet amounts, results, and session times
Navigation path data within the website

c) Information received from third parties

Payment service providers (e.g. KBZPay) may share with us only the information needed for financial verification purposes. Any information shared in this way is also protected under this policy.

2. For what purposes is your information used

The personal information we collect is used only for the following purposes —

Account creation and management — to create your q7mm account, grant access, and complete KYC (customer verification).
Processing financial transactions — to handle deposits and withdrawals correctly and to prevent financial fraud. The minimum deposit amount is 10,000 Ks and the minimum withdrawal amount is 30,000 Ks.
Service improvement — to analyse gaming history and usage patterns in order to improve the player experience.
Security maintenance — to protect against unauthorised access, spam, fraud, and other cyber threats.
Legal compliance — to meet applicable legal requirements and financial record-keeping obligations.
Customer support — to resolve your questions and issues through 24/7 Live Chat and email support.

3. Cookies and tracking technologies

This website uses technologies such as session cookies, persistent cookies, and local storage. These allow us to —

Verify your login and maintain your session
Analyse and improve website performance
Remember your preferred language and settings

You can disable cookies in your browser settings, but doing so may affect how some features of the website work. We do not use any third-party tracking tools.

4. Data sharing policy with third parties

q7mm does not sell or rent players' personal information to any third party. However, where strictly necessary to provide our services, information may be shared with trusted service providers —

Parties we may share with

Payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay) — solely for financial transaction verification
KYC / AML verification service providers — solely for customer identity verification
IT security and server service providers — solely for website operation and data storage
Applicable laws, local regulatory bodies, and legal matters — when formally requested by the relevant authorities

Outside of the above cases, we do not disclose your personal information to anyone. Data will only be shared with third-party service providers after a Data Processing Agreement has been signed.

5. Data retention period

We will retain this information for as long as necessary to provide our services, or in accordance with legal requirements.

Account data — retained until the account is closed, after which it will be handled in accordance with legal requirements
Financial records — retained in accordance with financial legal requirements
Session cookies — deleted automatically when the browser is closed
Server logs — kept for a set period for security purposes, then deleted

Once the purpose has been fulfilled or the legal retention period has expired, we will securely delete the data.

6. Players' personal data rights

Every player with a q7mm account has the following rights regarding their personal information —

Right to access

You can request to view any personal data we hold about you.

Right to Rectification

You can request that any inaccurate information be corrected.

Right to Erasure

You can request that your personal data be deleted after your account is closed. This will be carried out after the legally required retention period has passed.

Right to Object

You have the right to object to data processing that is not necessary for providing the service.

To exercise any of these rights, email [email protected] to reach the q7mm Support Team. We will respond promptly.

7. Data Security Measures

q7mm has technical and administrative security measures in place to protect your personal information —

SSL Encryption — All data transmitted between the website and your device is protected with TLS/SSL technology
Access Control — Our staff can only access data relevant to their responsibilities, and measurable access logs are maintained
Two-Factor Authentication (2FA) — Supported to keep your account logins more secure
Server Monitoring — Server activity is checked 24/7 and any irregularities are acted on immediately
Data Backup — Regular backups are taken and stored on a secondary server to prevent data loss

That said, no digital platform can guarantee 100% freedom from risk. We will continue to use the best available technology to guard against potential threats.

8. Under-21 Protection Policy

q7mm's services are for adults aged 21 and over only. We do not intentionally collect personal data from anyone under 21. If we become aware that an underage player has used this platform, that account will be closed immediately and the data deleted.

If you become aware that a child or young person is using this service, please notify us immediately at [email protected].

9. Policy Updates and Notices

q7mm may update this Privacy Policy as regulations change, services expand, or technology is upgraded. If significant changes are made, players will be notified via an announcement on the website.

Continuing to use the service after a policy update is considered your acceptance of the new policy. You can check the "Last Updated" date at the top of this page to see what has changed.

10. Contact Us

If you have any questions, objections, or requests regarding this Privacy Policy, you can reach the q7mm support team —

Protecting players' personal data is a priority for q7mm, and our support team handles all data-related questions with care.

Privacy Protection FAQs at q7mm

When opening an account, you need to provide your name, date of birth, phone number, and email address. A photo of your ID may be required for KYC verification. Payment channel details are also needed when making deposits or withdrawals. Without this information, some services may not be available to you.

Yes. All payment-related data is protected with SSL encryption (TLS). We use your KBZPay, Wave Money, or AYA Pay number only to process transfers and never sell it to any third party.

Yes. After closing your q7mm account, you can request data deletion by emailing [email protected]. Data that must be retained by law (such as financial records) will only be deleted once the required retention period has passed.

No. q7mm does not sell or rent player data to third-party advertising companies. We focus solely on improving our service and keeping players safe.

If a major change is made to the policy, q7mm will post a notice on the website. You can also check the "Last updated" date at the top of this privacy policy page to see exactly when any changes were made.

If a data breach occurs, q7mm will act immediately and notify affected players as quickly as possible. We will disclose the types of data involved, when it happened, and the protective measures taken. To keep your account secure, use a strong password and be careful about who has access.