q7mm FAQ — Frequently Asked Questions

q7mm processes withdrawals within 1 hour. This timeframe applies equally to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers. If more than one hour has passed after submitting a withdrawal request, contact us via Live Chat to follow up. The minimum withdrawal amount is 30,000 Ks.

If you receive a welcome bonus (100% first deposit match bonus), you must wager that bonus amount 15 times before you can withdraw any winnings from the bonus. For example — if you deposit 20,000 Ks, you receive a 20,000 Ks bonus, and you must wager bonus × 15 = 300,000 Ks before withdrawing. Your own principal amount can be withdrawn before the wagering requirement is met, but the bonus will be forfeited.

q7mm processes withdrawals 24 hours a day, 7 days a week without interruption. Whether it is 11 PM or a public holiday, the same 1-hour processing policy applies. Deposits and withdrawals are available around the clock in line with Myanmar Standard Time (MMT, UTC+6:30).

If your withdrawal has been pending for more than 1 hour, contact us via Live Chat. Please have the transaction ID, amount, and payment method ready to explain the situation. If your account was opened with correct KYC information, the issue will be resolved quickly. In most cases, pending withdrawals occur due to bank downtime or an initial verification period.

The minimum withdrawal amount is 30,000 Ks, and this applies equally across all payment methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers. For information about maximum withdrawal amounts, please ask via Live Chat. Note that withdrawal limits may differ when a bonus wagering requirement has not yet been met.

No. q7mm is a platform for adults aged 21 and above only. You must provide your real date of birth when registering, and we do not assist any attempts to bypass age verification. Protecting young players is our responsibility.

You can request a cooling-off period (temporary pause) or self-exclusion (permanent restriction) through q7mm Live Chat. The request is acted on immediately. Please note that we do not reverse a restriction before the set period has ended — that is the point of the protection.

Yes. Contact q7mm Live Chat to request a deposit limit. You can specify the amount and period (daily / weekly / monthly) you want. The limit takes effect immediately. Please note that increasing a limit only takes effect after a cooling period.

q7mm values responsible gaming. If you feel that gambling is becoming a problem, please contact us via 24/7 Live Chat. We can connect you with our limit-setting and self-exclusion services. Read more on our Responsible Gaming page.

You can play q7mm on any browser-supported device — Android phones, iPhones (iOS), tablets, and desktops or laptops. No separate app download is needed; you can access the site through Chrome, Safari, or Firefox without using up your phone's storage.

No app download is required. Open q7mm.im in your phone's browser, log in, and start playing. The site is built with a mobile-first design so it works smoothly on all screen sizes.

Android Chrome — tap the browser menu (⋮) and select "Add to Home screen". iPhone Safari — tap the Share button and select "Add to Home Screen". Once added, you can open q7mm instantly with one tap on the shortcut icon on your phone.

First, clear your browser cache and cookies (Settings → Privacy → Clear browsing data). Then check that your phone data connection is working properly. If the problem continues, update your browser to the latest version and try again. If you still can't resolve it, contact us via Live Chat.

If your connection drops during a game, the result is recorded on the server and will be shown when you reconnect. There should be no loss of funds — if something looks wrong, check your transaction history and notify us via Live Chat.

Yes. q7mm's 2D/3D lottery and Shan Koe Mee games can be played on Android and iOS phone browsers without downloading an app. The game interface is optimised for touch screens, so gameplay is smooth.

q7mm's 3D game determines results using Random Number Generator (RNG) technology, so there is no way to predict which numbers will come up in advance. The RNG is regularly audited for fair play, so you can trust it.

In the 2D game, you pick a two-digit number from 00 to 99 and place your bet. The result is determined by a random number draw, which includes verifiable indicators confirming its randomness. You should understand that there is no method to predict which numbers will appear.

Shan Koe Mee at q7mm is a Myanmar traditional card game played in the Shan card style. Each player receives 3 cards, and the player whose card total has the highest last digit wins. You can find detailed rules and guides on our Shan Koe Mee page.

Aung Bar Lay lottery is based on Myanmar's traditional lottery format. Players pick numbers, and those who match the randomly drawn result win a prize. Check draw times and full game details on the Aung Bar Lay Lottery page.

There are two ways to contact q7mm support — (1) 24/7 Myanmar-language Live Chat on the website, and (2) email at [email protected]. These are our only official contact channels. Messages sent via Telegram, Viber, or Messenger are not official.

Have the following ready so we can help you quickly — your username or account ID, the transaction ID related to the issue (if available), the amount and payment method, a screenshot of any error message (if available), and the approximate time the issue occurred (MMT). Having these details will allow us to resolve your issue faster.

Yes. q7mm's Live Chat service operates entirely in Myanmar language. Our staff understand the language and culture of Myanmar players and can resolve any issue in Myanmar language.

Yes. q7mm Live Chat operates 24 hours a day, 7 days a week without interruption, so you can reach us late at night or early in the morning. Support staff are available at any time in Myanmar Standard Time (UTC+6:30).

The email address [email protected] is best used for more complex matters that are not time-sensitive. If you need an immediate resolution, use Live Chat — it gives you a real-time response, so for deposit and withdrawal issues, Live Chat is the better option.